General Information
TICKETS AND PASSES You must have a valid ticket or pass for your entire journey. Please check that the ticket issued to you is correct. If you do not have the correct ticket, you could be charged an on the spot penalty fine of £20.00 and this may result in prosecution.
FARES
Please can you have the exact fare whenever possible. Our Drivers do carry small amounts of change, but we do NOT accept £20 or £50 Banknotes.
SENIOR CITIZENS
Senior Citizens must hold a valid Concessionary Bus Pass to travel free. The Full adult fare will be charged unless the correct pass is presented to the driver at time of boarding. Passes can only be used after 09:00 am Monday - Friday and all day Saturday.
CHILD FARES
Children aged 5 years and under travel free. Any child between the age of 6 -15 years will be charged the child fare, 16 years and over will be charged full adult fare. (proof of age maybe requested by the driver).
LUGGAGE
Most of our buses have storage areas for luggage and shopping trolleys. If there is no room in these designated areas, please fold pushchairs etc. Please keep aisles and exits clear at all times
Unfortunately our vehicles are not equipped with any storage facilities for bicycles and therefore bicycles cannot be carried at any time.
LOST PROPERTY
Personal belongings are carried at all times at the customer's own risk. We will not be liable for any loss or damage to any items left unattended by the customer. Lost property is held for a maximum of one month at our offices in Bridgwater. Perishable goods will be disposed of within 24 hours. Lost property enquiries can be made during office hours on (01278) 452086 0900-17:30 Monday to Friday, and 09:00 - 14:00 Saturdays.
COMMENTS AND SUGGESTIONS
Any comments or suggestions about our Services should be directed to Mark Purchase, Bus Operations Manager. Please email mark.purchase@webberbus.com.
COMPLAINTS
All complaints should be put in writing within two weeks of your journey, and sent to:
Unit 8C
Beech Business Park
Bristol Road
Bridgwater
Somerset
TA6 4FF
We will aim to respond to your complaint within seven days of receipt of your letter.
